Academic Journal

Journal of Service Management

United KingdomBusiness, Management and Accounting (miscellaneous) (Q1); Strategy and Management (Q1); Tourism, Leisure and Hospitality Management (Q1)Verified Profile

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Q1Ranking

—Impact Factor

106H-index

3.759SJR

—Research Score

2009-2026Coverage

About Journal of Service Management

Journal of Service Management is a scholarly journal published by Emerald Group Publishing Ltd.. SCImago 2025 lists it in Q1, with an SJR of 3.759 and H-index of 106.

Coverage: 2009-2026. Research categories: Business, Management and Accounting (miscellaneous) (Q1); Strategy and Management (Q1); Tourism, Leisure and Hospitality Management (Q1).

Recent Research Articles

Direct and indirect customer orientation in multi-sided platforms: a stakeholder perspective

Biophilic sounds: enhancing healthy food and beverage selection

Rethinking service management for aging societies: Toward an age-inclusive agenda

Guest editorial: Service transformation: key forces, challenges and implications

Agentic and communal roles in the autonomous mobility service ecosystem: how assemblage properties drive consumer crafting behavior

An empirics-first approach to problem formulation in service research: an illustration using the Cynefin framework

Addressing service grand challenges through inductive research

The intersection of service delivery and public policy

Value co-creation and co-destruction dynamics in a service system: contradictions in geocaching

Small gestures, big meaning: how healthcare staff engage in patient-directed organizational citizenship behavior to create shared moments of joy

The cheap back office becomes a transformation driver: managing ambidexterity in shared services

Value co-creation: capturing the causal complexity of organizational capabilities

Navigating digital servitization in manufacturing SMEs through value propositions

Value-in-context for digital servitization

Cultivating institutional imagination through service design: speculating on alternative logics in the Estonian mental health service ecosystem

Configurational pathways to professional service innovation: a fuzzy set analysis of provider adoption decisions

When humans stop thinking: tackling the silent threat of AI complacency in service operations

Services for older adults: challenges and opportunities in the longevity economy

From support to empowerment: AI-enabled transformative service for positive aging

How generative AI companions alleviate situational vulnerability and enhance consumer well-being

About Journal of Service Management

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