Academic Journal
Q1Journal of Service Research
About Journal of Service Research
Journal of Service Research is a scholarly journal published by SAGE Publications Inc.. SCImago 2025 lists it in Q1, with an SJR of 5.517 and H-index of 165.
Coverage: 1998-2026. Research categories: Information Systems (Q1); Organizational Behavior and Human Resource Management (Q1); Sociology and Political Science (Q1).
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Recent Research Articles
Latest publications matched automatically by ISSN.
A Linguistic Guide to Webcare: The Roles of Attentiveness, Justice, and Response Patterns in Handling Online Complaints
Brianna JeeWon Paulich, Ali Tamaddoni, Stephan Ludwig
2026-09-02 · DOI: 10.1177/10946705261477467Toward a Theory of Digital Platform Frontlines: Understanding the Boundary-Spanning Roles of Influencers in Platform Ecosystems
Chengzhe Liu, Andrew T. Crecelius, Mohammad Hakimi, Amir Zahedi et al.
2026-09-02 · DOI: 10.1177/10946705261472359Dignify: A Dignity-Based Conceptual Framework for Defining Consumer Vulnerability in Services
Rodoula H. Tsiotsou
2026-08-26 · DOI: 10.1177/10946705261474543Navigating Cross-Border Healthcare under Structural Vulnerability: The Role of Cultural Health Capital
Kellilynn M. Frias, Deidre Popovich, Mikaela Trussell
2026-08-26 · DOI: 10.1177/10946705261474264Orchestrating Sustainable Service Ecosystems
Alexandria M. Gain, Janet R. McColl-Kennedy, Christoph F. Breidbach, Fiona Willer et al.
2026-08-25 · DOI: 10.1177/10946705261464444Navigating Consumer Emotional Vulnerability in Services
Elizabeth A. Minton, Frank G. Cabano, Christopher P. Blocker, Elina Tang et al.
2026-08-24 · DOI: 10.1177/10946705261474275Managing Critical Frontline Agent–Customer Interactions: The Role of Service Recovery Explanations Across Artificial Intelligence and Human Agents
Andreas Fürst, Leonie Trißler, Robin Friedrich
2026-08-24 · DOI: 10.1177/10946705261460013Dual Technology Adoption
Skyler Xie, Roland Kassemeier, Johannes Habel, Nick Lee et al.
2026-08-18 · DOI: 10.1177/10946705261471938When Customers Imagine Better Outcomes in Negative Online Reviews: Upward Counterfactual Thinking, Firm Recovery Strategies, and Prospective Customer Responses
Hai-Anh Tran, Bach Nguyen, Tommy Chan, Ewelina Lacka et al.
2026-08-18 · DOI: 10.1177/10946705261464327Crisis-Induced Service Decline Rationalization (CISDR): Reconfiguring Organizational Frontlines in Extreme Contexts
Ali B. Mahmoud, V. Kumar, Leonora Fuxman, Suraksha Gupta et al.
2026-08-18 · DOI: 10.1177/10946705261471935Holding All the Cards from the Good Old Days: How Nostalgic Cues Enhance Artificial Intelligence Service Acceptance
Lu (Monroe) Meng, Shuo Pang, Wangshuai Wang, Yijie Wang et al.
2026-08-11 · DOI: 10.1177/10946705261475714The Moment of Delivery in Online Retailing: How Courier Types and Inoculation Messages Affect Reactions to the Last-Mile Experience
Christopher Funke, Gianfranco Walsh, Tobias Schaefers
2026-08-09 · DOI: 10.1177/10946705261464334Frontline Manager AI Readiness and the Implementation of AI in the Frontlines
Nawar N. Chaker, Lisa Beeler, Deva Rangarajan, Vijay Mehrotra et al.
2026-07-28 · DOI: 10.1177/10946705261464323Corrigendum to “Not Whodunit but Whydunit: Story Characters’ Motivations Influence Audience Interest in Services”
2026-07-17 · DOI: 10.1177/10946705261467185From Target Experience to Competitive Strategy: Unpacking Strategic Intent in B2B Customer Experience Management
Ekaterina Panina, Elina Jaakkola, Harri Terho
2026-07-07 · DOI: 10.1177/10946705261457169Dual Perspectives of Customer Wait Time Perception: A Conceptual Framework and Meta-Analysis
Yizhe Lin, James Agarwal
2026-06-24 · DOI: 10.1177/10946705261453760Hybrid Selling: The Optimal Mix of Face-to-Face and Remote Sales Calls with Existing B2B Customers
David Ergun, Christian Schmitz
2026-06-23 · DOI: 10.1177/10946705261449559The 2026 Service Research Priorities: AI-Driven Discovery, Interdisciplinary Influence Dynamics, and the “Interactive Service Scholarship Incubator” for Personalized Priorities
Martin Mende, Amy Ostrom, Juneha Baek, Donghyuk Shin et al.
2026-08 · DOI: 10.1177/10946705261447646Frontline Employee Creativity and Sales Performance: A Multilevel and Dyadic Investigation
Simon Boissonneault, Yany Grégoire, Bruno Lussier, Christian Vandenberghe et al.
2026-06-14 · DOI: 10.1177/10946705261449615Haste Makes Waste: How Faster Responses after Data Collection Trigger Consumer Privacy Concerns and Reduce Positive Reactions
Linxiang Lv, Tao He, He Wang, Lingpiao Wang et al.
2026-06-12 · DOI: 10.1177/10946705261447627Reviews
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September 10, 2026 at 10:08 am
September 10, 2026