Managing Service Quality

About Managing Service Quality

Managing Service Quality is a peer-reviewed scholarly journal published by Emerald Publishing Limited (GB). It focuses on Customer Service Quality and Loyalty, Management Systems and Quality Improvement, Service and Product Innovation.

Key indicators: ISSN 09604529, 17588030; H-index 128; 1,165 works indexed; 63,637 citations.

Scope and Subject Areas

The journal covers: Customer Service Quality and Loyalty, Management Systems and Quality Improvement, Service and Product Innovation, Quality and Supply Management, Quality and Management Systems, Healthcare Quality and Management, Customer churn and segmentation, Consumer Behavior and Marketing Influence.

Journal Metrics

• H-index (128): 128 articles have each received at least 128 citations.
• Works indexed: 1,165 publications tracked in OpenAlex.
• Total citations: 63,637.
• Open Access: No.

Publishing in Managing Service Quality

Researchers should verify the journal's current scope, submission guidelines, and indexing status via the official journal website before submitting. Ensure your manuscript aligns with the journal's subject areas.

Official website: http://www.emeraldinsight.com/journals.htm?issn=0960-4529

Frequently Asked Questions

What is the ISSN of Managing Service Quality?
09604529, 17588030.

What subjects does Managing Service Quality cover?
Customer Service Quality and Loyalty, Management Systems and Quality Improvement, Service and Product Innovation, Quality and Supply Management, Quality and Management Systems.

Who publishes Managing Service Quality?
Emerald Publishing Limited.

Is Managing Service Quality peer-reviewed?
Yes — it is a peer-reviewed scholarly journal.