Academic Journal
Quartile not availableTotal Quality Management
About Total Quality Management
Total Quality Management is a peer-reviewed scholarly journal published by Routledge (GB). It focuses on Management Systems and Quality Improvement, Quality and Supply Management, Quality and Management Systems.
Key indicators: ISSN 09544127, 13600613; H-index 93; 1,293 works indexed; 34,056 citations.
Scope and Subject Areas
The journal covers: Management Systems and Quality Improvement, Quality and Supply Management, Quality and Management Systems, Management and Optimization Techniques, Customer Service Quality and Loyalty, Healthcare Quality and Management, Advanced Statistical Process Monitoring, Higher Education Governance and Development.
Journal Metrics
- H-index (93): 93 articles have each received at least 93 citations.
- Works indexed: 1,293 publications tracked in OpenAlex.
- Total citations: 34,056.
- Open Access: No.
Publishing in Total Quality Management
Researchers should verify the journal's current scope, submission guidelines, and indexing status via the official journal website before submitting. Ensure your manuscript aligns with the journal's subject areas.
Frequently Asked Questions
What is the ISSN of Total Quality Management?
09544127, 13600613.
What subjects does Total Quality Management cover?
Management Systems and Quality Improvement, Quality and Supply Management, Quality and Management Systems, Management and Optimization Techniques, Customer Service Quality and Loyalty.
Who publishes Total Quality Management?
Routledge.
Is Total Quality Management peer-reviewed?
Yes — it is a peer-reviewed scholarly journal.
Journal Metrics
A quartile may vary by subject category. Values without a source or reporting year are unverified historical entries. Verify the current Journal Impact Factor with Clarivate or the publisher before using it.
Aims & Scope
The publisher’s official aims and scope have not yet been verified for this profile. Use the journal website to check subject fit and accepted article types before submitting.
Recent Research Articles
Latest publications matched automatically by ISSN.
From continuous improvement to continuous innovation
Robert E. Cole
2002-12 · DOI: 10.1080/09544120200000001Beyond TQM implementation: the new paradigm of TQM sustainability
Mohamed Zairi
2002-12 · DOI: 10.1080/09544120200000011Quality: mind and heart in the organization
Alberto Galgano
2002-12 · DOI: 10.1080/09544120200000006Business excellence: make it happen
Gopal K. Kanji
2002-12 · DOI: 10.1080/09544120200000007The pan-European customer satisfaction index programme—current work and the way ahead
Jan A. Eklöf, Anders H. Westlund
2002-12 · DOI: 10.1080/09544120200000005Erratum
2002-12 · DOI: 10.1080/09544120200000012The importance of conversations-for-action for effective strategic management
Kostas N. Dervitsiotis
2002-12 · DOI: 10.1080/09544120200000004Best practice in business excellence
John Oakland, Steve Tanner, Ken Gadd
2002-12 · DOI: 10.1080/09544120200000008A road map through the fog of quality and organizational assessments
Tito Conti
2002-12 · DOI: 10.1080/09544120200000002Business excellence through quality management
Manu K. Vora
2002-12 · DOI: 10.1080/09544120200000010Business quality and business ethics
Sergio Sciarelli
2002-12 · DOI: 10.1080/09544120200000009From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)
Jens J. Dahlgaard, Su Mi Park Dahlgaard
2002-12 · DOI: 10.1080/09544120200000003Sustainable development of improvement activities--the long-term operation of a suggestion scheme in a Swedish company
Cecilia Rapp, Jörgen Eklund
2002-11 · DOI: 10.1080/0954412022000017049A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experience
Ahmad Al-Awadi
2002-11 · DOI: 10.1080/0954412022000017102One-sided control charts for the mean of positively skewed distributions
Yi Dou, Ping Sa
2002-11 · DOI: 10.1080/0954412022000017094Statistical thinking in practice: Handling variability in experimental situations
Frøydis Bjerke
2002-11 · DOI: 10.1080/0954412022000017076Developing quality criteria for application in the higher education sector in Turkey
Nilüfer Gözaçan Borahan, Reza Ziarati
2002-11 · DOI: 10.1080/0954412022000017021The little engine that could: Self-efficacy implications for quality training outcomes
Rex A. Karsten, Arvinder P.S. Loomba
2002-11 · DOI: 10.1080/0954412022000017058Relationships among quality management, IS use and organizational performance in the health care and non-health care setting
Sandra J. Hartman, Lillian Y. Fok, Wing M. Fok, Jing Li et al.
2002-11 · DOI: 10.1080/0954412022000017030Sowing the seeds of quality: Quality at the source
Erhan Mergen, William Stevenson
2002-11 · DOI: 10.1080/0954412022000017085Reviews
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Version History
October 10, 2026 at 3:09 am
October 10, 2026